Close Rate

A classic sales qualification framework that evaluates prospects on four criteria: do they have the budget, is the contact a decision-maker, do they have a genuine need, and is there a real timeline to buy? BANT helps reps avoid wasting months on deals that were never going to close. It's been around since IBM invented it in the 1960s, and while newer frameworks exist, most of them are just BANT with different letters.

An outbound sales role focused on prospecting and booking meetings for account executives, rather than closing deals. BDRs are the engine of pipeline generation — they research accounts, send cold outreach, and qualify inbound leads. The performance of your BDR team is directly visible in your pipeline coverage ratio, and underinvesting here creates revenue gaps that show up two to three quarters later.

Any action or behavior from a prospect that indicates they're moving toward a purchase decision — visiting your pricing page, downloading a case study, responding to an email, or asking about implementation timelines. Buying signals are gold for sales teams because they let you prioritize the hottest opportunities. The problem is that most companies only track a fraction of these signals, and the ones they miss often represent their best opportunities.

Software that automates the process of configuring products, calculating pricing, and generating professional quotes for complex B2B deals. CPQ eliminates the spreadsheet chaos that happens when reps try to manually price multi-product deals with custom discounts, volume tiers, and contract terms. Without CPQ, pricing errors and slow quote turnaround directly cost you deals — especially when a competitor gets their proposal out faster.

Selling additional products or services to existing customers beyond what they originally purchased. Cross-selling is one of the highest-ROI revenue activities because the customer already trusts you and the acquisition cost is near zero. The challenge is that most CRMs don't surface cross-sell opportunities automatically, so they depend on individual reps noticing patterns — which means most opportunities get missed entirely.

The first substantive sales conversation with a prospect, focused on understanding their situation, pain points, goals, and decision-making process rather than pitching your product. Discovery calls determine whether an opportunity is real and how to position your solution. Reps who rush through discovery to get to the demo consistently underperform — the data shows that deals with thorough discovery close at significantly higher rates and with larger deal sizes.